Mr.Benedikt Huster: “I was very satisfied during the whole process”
Benedikt Huster – a Marketer & Web Developer from BOOM Library, was just bursting with joy when joining our interview.
He used an All-in-One Data Migration for VirtueMart to WooCommerce with 3 assistant services: Password Migration, Custom job and Custom fields. He was gratified at his data migration. It is not only fast, easy but also very effective.
For this reason, he wants to share his experience through the following article. Let’s jump into it!
Interviewer – Alice (A): Thank you very much for your time doing processing an Interview with us. Could you please introduce a little about yourself and your store to everyone?
Mr. Benedikt: My name is Benedikt and I am responsible for marketing and web development for the BOOM Library. We run an online store for professional sound effects with clients all over the world.
Alice: How did you know litextension.com?
Mr. Benedikt: I was looking for a solution to securely move our customers’ accounts and their orders from our old Virtuemart store to our new store. For us it was very important to also move the customers’ account passwords so they can conveniently login to our new store with their existing passwords.
On top of that, we wanted a solution that doesn’t copy the actual plain passwords but their hash-value so there’s no chance to expose this sensitive data at any time during the transition process. I found LitExtension via a regular web-search and they offered an All-in-one service where I don’t have to touch our database or shop backend. In addition, their support chat on the website helped me to get quick answers to all my questions and concerns.
Alice: Did you ever try solutions from other developers/providers? How did it work?
Mr. Benedikt: No, we didn’t try any other provider.
Alice: What did LitExtension team do to help you?
Mr. Benedikt: The Chat support on the website helped me finding the right service package and guided me through the whole ordering process. The actual transition service went super-smooth and was processed completely remotely by the litExtension team.
Alice: How was your experience with our service and our support team in particular?
Mr. Benedikt: I was very satisfied during the whole process. Questions were answered right away by the support team and the service team did the transition without any issues. When I realised that I didn’t instruct them correctly on which fields to ex- and import, they did a second and even a third run to fix my error. For free!
Alice: Would you recommend us to other customers?
Mr. Benedikt: Yes, I recommend LitExtension. The service was excellent!
Alice: Do you have any suggestions which can help us improve the service?
Mr. Benedikt: On the website, I find it a bit hard to exactly find the services, I need. That’s where the chat was helpful. Maybe giving examples for custom services would help to better understand that you indeed offer a lot more than just transitioning the data but that you can do some real magic with connecting database values in almost any desired way!
LitExtension greatly approciates all the support that Mr. Bendikt has given us during the period of time. We’re sure that we will improve and update our tools effectively as well as customer service perfectly to satisfy all customers.